Delivery and Returns

Delivery

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  • Completed orders are usually dispatched within 5 working days however some items are made to order and may take a little longer. Please let me know if you need to recieve your order for a particular day/date. The timescale for making and delivery of commissioned pieces will be part of our discussion during the commissioning process.

  • Urgent orders - running late and/or to a deadline?  I know the feeling and will try and help if I possibly can. So please contact me, Magda , if you require your order to arrive asap or for a specific date.

Postage and Packing

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  • Orders can be placed via the online shopping cart. Contact Magda if you would like to order something you have seen elsewhere, which does not appear in the online shop and I will do my best to help. 

  • Commissions/bespoke orders - full payment is usually required when placing an order, although deposits can sometimes secure a commission, by arrangement.

  • Secure payments -  secure payments are made by card, using SSL Secure or by using Paypal via the shopping cart.

  • Packaging - all items are beautifully packed with great care and attention with lots and lots and lots of packaging materials to keep each piece safe. Whenever possible I use packaging which is made from recycled paper or is reused packaging from deliveries made to my business from other companies.

  • Gift Option - I pride myself on providing a personal  service to all my customers. As an additional service the following choices are available for £5 on request for workshop pick up or by selecting in the shopping cart for postal deliveries: 

    • extra gift wrapping and gift box

    • inclusion of a personal message from the buyer to the recipient, if provided

    • delivery to a different address  from the buyer's address

    • a 'note from the maker' detailing  who has purchased the item for the recipient, and the processes involved in making it to the specific requirements of the buyer

  • UK packages and  parcels - varies according to the size of the parcel and will be added to the price of the product when you get to the checkout.  I usually use Royal Mail. Larger items will be sent via their tracking services which requires a signature on receipt of the delivery. 

    • small item - letter box delivery  £3

    • small item - gift boxed               £5

    • medium parcel                            £7

    • large parcel                                 £15

    • special delivery                           contact me

  • International parcels - I usually use Royal Mail tracking services which include ​insurance for the item and require a signature on receipt of the delivery but sometimes also use Hermes for larger items depending upon the dimensions and weight of the final piece in it's packaging. Postage will be charged on an individual basis, usually about £15. Please note: due to the United Kingdom leaving the EU delivery to international addresses may incur extra customs/handling charges which are different in each country and not within my control. 

Returns Policy
  • I aim to provide you with all the information you need about each product before you decide to buy and therefore hopes you will be happy with your purchase. I do hope you will ask me if there is anything else you would like to know about the piece before you decide to buy. However if for any reason you are not completely satisfied, please contact me, Magda , within 48 hours of receipt to arrange return of the item and to discuss whether a refund or exchange can be arranged, less the cost of P+P.

  • Each item is very, very, very carefully packaged and posted with insurance cover. If the item arrives damaged or broken please contact  me here: Magda , within 48 hours to discuss with me. 

Payment Method
  • Orders can be placed online

  • Full payment is required when placing an order 

  • Items purchased by credit or debit card are made via the secure server and shopping cart

  • Payment can be made using Paypal or by card, using SSL Secure.

Wholesale Enquiries

Please contact Magda if you are interested in selling a range of her work in your gallery or shop.